At 12:48 on 10 June my phone alerted me that $200 had just been deducted from my Ecocash account to pay my Ecosure premium. That was odd because I had paid the premium exactly a week before, on 3 June.
Six minutes later $2 000 had been wiped out after 10 deductions. They only stopped because the balance was down to $180.56 and I got a message that payment for my premium had failed.
There was no explanation, no comment, no apology. Total silence. To make matters worse I had lost a further $104.10 probably in transaction taxes and charges.
I was totally dumbfounded.
An Ecosure agent had phoned me a week earlier inviting me to take up one of their schemes and I told the agent I already had one.
I phoned the agent and before I had said anything he told me that there had been a technical glitch and that the payments would be reversed.
It was, however, not until 15 June that the first reversal was made at 5:50. There were four reversals of $200 each within a minute.
But at 8am there was another deduction of $200. This was followed by four other reversals between 10:15 and 11:54.
The last reversal was on 16 June at 12:00.
The juggling left me totally confused. But my simple calculation shows that there were only eight reversals so I lost $400 plus the $104 on the first day. The amount could be higher.
This was not the first time that Ecosure had made such a blunder. It made headlines in March 2019 when clients complained that it had deducted premiums from their Ecocash accounts when they had not even registered with the insurance company. There was a media blitz about the deductions and Ecosure issued an apology. A half-hearted one if one reads it carefully.
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