Univern’s Service Contracts
125 On 29 July 2013 a service level agreement was executed between ZINARA and Univern, being the agreement that Univern had anticipated in Clause 4 of the Purchase Agreement mentioned above. The service level agreement is attached as Annexure 16 in Volume 1 of the Forensic Audit Report.
126 The service level agreement gave exclusive monopoly to Univern of repairing the graders at fees and rates determined by Univern.
127 Furthermore, all repairs were to be done in Harare, with Univern arranging for the transport for any vehicle requiring workshop assistance at ZINARA’s expense.
128 Despite the existence of the warranty on the machines described above and despite the fact that the machines were only delivered from June 2013, huge amounts of money were paid to Univern for repairs. Between 2013 and the first 4 months of 2015. The following amounts were paid by ZINARA:
129 The above costs were submitted by the Chairman of the board’s technical committee on 15 May. The minutes of that board meeting are found as Annexure 19 of Volume 1 of the Forensic Audit Report.
130 The board itself, in its deliberations expressed great disquiet and unhappiness with the service level agreement and the associated costs. The following points were made:
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This post was last modified on April 28, 2021 9:49 am
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