Six minutes later $2 000 had been wiped out after 10 deductions. They only stopped because the balance was down to $180.56 and I got a message that payment for my premium had failed.
There was no explanation, no comment, no apology. Total silence. To make matters worse I had lost a further $104.10 probably in transaction taxes and charges.
I was totally dumbfounded.
An Ecosure agent had phoned me a week earlier inviting me to take up one of their schemes and I told the agent I already had one.
I phoned the agent and before I had said anything he told me that there had been a technical glitch and that the payments would be reversed.
It was, however, not until 15 June that the first reversal was made at 5:50. There were four reversals of $200 each within a minute.
But at 8am there was another deduction of $200. This was followed by four other reversals between 10:15 and 11:54.
The last reversal was on 16 June at 12:00.
The juggling left me totally confused. But my simple calculation shows that there were only eight reversals so I lost $400 plus the $104 on the first day. The amount could be higher.
This was not the first time that Ecosure had made such a blunder. It made headlines in March 2019 when clients complained that it had deducted premiums from their Ecocash accounts when they had not even registered with the insurance company. There was a media blitz about the deductions and Ecosure issued an apology. A half-hearted one if one reads it carefully.
(380 VIEWS)
This post was last modified on June 19, 2021 9:01 pm
Page: 1 2
The Zimbabwe Gold, ZiG, continued to firm against the United States dollar ending the week…
Zimbabwe will be issuing 7.5 kg of grain a month to each of the six…
The stability of Zimbabwe’s local currency, the Zimbabwe Gold (ZiG), is critical if the country…
More than half of Zimbabwe’s population will need food aid between this month and March…
Zimbabwe’s currency, the ZiG, kicked off the week on a positive note after firming to…
Twenty-five white Zimbabwean farmers who took their R2 billion land damages claim to the South…
View Comments