Mandiwanzira says mobile phone operators who provide shoddy service may be arrested

Information Communications Technology Minister Supa Mandiwanzira says mobile phone operators who are shortchanging their clients may be arrested.

Responding to a question in Parliament from Musikavanhu Member of Parliament Prosper Mutseyami on what government policy was regarding network service providers who were providing a shoddy service, Mandiwanzira said: “We have had a lot of complaints from mobile customers because even those who are using internet are also facing the same problem.

“The money paid is used up before they can use the services. We have had meetings with the Postal and Telecommunications Regulations Authority, (POTRAZ) and I gave this explanation to this organisation for listeners and viewers. We are saying enough is enough.”

He said service providers should not shortchange the users and they should set equipment which will monitor the usage of phones as compared to the money used.

“We are urging POTRAZ to convict whoever is found guilty of providing a shoddy service. We hope that this is going to be implemented as soon as possible. The delay in setting up this is that, there was no board in POTRAZ but it has been set now.”

On the NetOne scandal in which the government-owned network is said to have lost millions, Mandiwanzira said its board would be investigating the matter but there was no need to suspend the management pending the investigations.

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