Econet sheds crocodile tears as it is forced to reverse tariff hikes

POTRAZ said: “In its quest to ensure that consumers continue to enjoy quality telecommunication services and maintain the expansion drive towards universal access, POTRAZ positively received the plea by Operators and eventually agreed to the introduction of a moderated floor price which as envisaged by the Authority would ensure both sector viability and continuous service provision to consumers.

“It is clear that this decision has met with consumer outcry, understandably so, given the current economic challenges. It is against this background that POTRAZ would like to advise consumers and  stakeholders in general of its decision to withdraw Regulatory Determination No 1 of 2017 with immediate effect.”

Playing innocent, Econet told its customers:  “Econet acknowledges that our recent implementation of the new floor pricing for data which was done in compliance with the directive that was issued to all mobile network operators by the industry Regulator (POTRAZ) has not only inconvenienced you our valued Customers but has caused you pain.

“We have read and listened to the feedback that you have shared with us in respect to this action. We assure you that we take this feedback with the seriousness that it deserves and we are engaging the Regulator on the matter. Our goal continues to seek to consistently provide you with convenience, choice and value for money. However, we believe and trust that you are aware that Econet operates in a regulated industry and as the industry leader we are obligated to comply with the directives which are issued to us by the Regulator from time to time and this directive is one such instance.

“Having said this, we would like to advise you that we will continue engaging the Regulator on the impact this has had on you, our valued Customers so that we can continue to provide you with the highest quality services which will transform your lives.

“We are committed to providing you with quality service!”

The statement was issued by Mboweni.

Ed: Here are the minutes at which MNOs agreed on the new floor prices

MNOs-MINUTES

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