Though the petition is a year old it was almost dormant for the whole of this year.
According to the petition over 6 million Zimbabweans on the platform lose money at least once a week from an incomplete transaction.
“To make it worse, Econet has deliberately incapacitated their customer service platform so as to frustrate those looking for refunds and eventually give up trying. The phone is never ever answered,” it says.
“Econet is making millions of undeclared profits from the money they are stealing from us everyday. A simple transaction reversal can take weeks if not months in some instances. Those living in the rural areas have it worse as they have less avenues to claim their money.”
The petition was started by John Duplessis but The Insider has decided to publicise it to make the company more accountable to its customers.
Click this link to join the petition:
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